Carefully cover all aspects of showings, open houses, information sharing with prospects or other things we do that could put an agent in danger. Much of this will seem like common sense, but nothing should be left to conjecture or chance.
As Independent Contractors, agents can take vacations or leave time whenever they want. Our section states this fact, but makes it clear that the associate is responsible for making sure that their office duty or other obligations are covered. Client satisfaction reflects on the brokerage. This section should stress the commitment of the brokerage to excellent service, and the obligation of associates to deliver excellence even in their absence.
Download this example document section.
*Note: This example from an actual policy manual is provided for reference purposes only. Your brokerage should use it for ideas and guidance, consult with your attorney, and then draft your policy manual according to your desires, the laws of your state, and your attorney's counsel.
More Resources
