Defining due diligence:
A real estate professional should take "reasonable effort" to the extreme, as it's a very important part of their services to the Seller. And, that seller may not even know some of the information the broker/agent must gather, but it needs to be gathered nonetheless.
Deed, survey and legal description:
Mortgages and liens:
They may not know about liens, particularly tax liens. One person who moved to another state not knowing about an $85 payroll tax obligation for an old business was very surprised to learn that the IRS had placed a lien on all their properties for the eight year old item for a whole lot more in interest and penalties.
There can also be mechanic's liens for work done on the property with disputed payment.
Restrictions and covenants:
Many subdivisions have covenants and restrictions that can prohibit outbuildings, or govern what can be visible in the way of boats or other personal property. It's important to have these current documents in the file for the inspection of buyers before they make offers.
While easements do show up on surveys, they are also described and recorded in documents at the courthouse. A buyer might find it important to know that their planned major deck expansion isn't possible, as there is an easement for a gas line under the area in which they wanted to build it.
"Diligence" is the keyword:
Look at it this way; if all of this work is done on the front end, a buyer will have everything they need to make an offer decision in their hands much more quickly. Having questions answered before they're asked isn't only a professional approach, it's one that will save the agent's time later, and accelerate the process from looking through an offer and purchase.
An example comes to mind in my own very rural area of a listing broker not paying attention and costing his seller not only a sale but several thousand dollars. The only access to a land parcel went through around 50 feet of forest service land. Though the forest service doesn't maintain the dirt track road, they have always required a permit to use it for access to property you own. This broker didn't bother to advise his client and they didn't bother to get the simple permit that cost a few bucks. In the interim, a new rule went into effect requiring an EPA environmental impact study before issuance of a permit, requiring months of time and a few thousand dollars. Needless to say, my buyer walked.
If the MLS system allows attachment of these documents to the listing, either for public viewing or for buyer agent access, it really helps everyone concerned to have them there in PDF format. The format is important, as it is better to have them saved in a way that 98%+ of all computers can access them. When that buyer and their agent is mulling over making an offer on a Sunday afternoon, it's great to not have them postpone that decision until Monday because they have a question about restrictions or something else that could have been documented with the listing.